FAQs
Roofing questions from Charlotte and Union County homeowners
Do you tear the old roof off before installing a new one in Charlotte, NC?
Yes. We tear off to the decking and replace any soft sheets, then run new underlayment with ice-and-water at the valleys, set new drip edge and pipe boots, and lay Owens Corning Duration architectural shingles. Gutter replacement often gets done on the same job, since the drip edge and the gutter line get set at the same time.
When our crew is finished we sweep the yard for nails and walk the finished roof with you. The 5-year workmanship warranty is handed over in writing at that walkthrough. All of it starts with the free photo inspection of the roof and the attic, and you get a written estimate before any work is scheduled.
Do you handle hail and storm damage insurance claims in Mecklenburg County?
Yes, we inspect the roof, photograph the hail hits and the lifted shingles, and put a photo report together for your insurer. We have met adjusters on site and coordinated the inspections.
One Google reviewer wrote that the report led the insurance company to pay for the entire roof. Another had not noticed the hail damage at all until the free inspection turned it up. A third contacted the insurance agent and left the rest of the claim to us.
What shingles do you install on roof replacements in Charlotte and Union County?
Owens Corning Duration architectural shingles. We help with the color so it suits the brick or the siding, one reviewer mentions good choices of shingles to pick from. The shingles carry the manufacturer's material warranty and our workmanship is covered separately for 5 years.
Is the roof inspection really free in Charlotte, NC?
Yes. The photo roof and attic inspection is free with no obligation.
One Google reviewer asked for a general inspection after a year of bad weather, expected damage, and was told the roof was in very good shape. Another was shown pictures of good versus worn shingles and told the roof was fine.
Do you replace gutters as well as roofs in Charlotte and Union County?
Yes. Gutter replacement is one of our core services, and it often gets done alongside a roof replacement. The drip edge and the gutter line get set at the same time.
Several reviewers had the roof and the gutters replaced on one job. Gutter cleaning and small gutter repairs get done too, though most people call about the roof first.
Do I need a new roof, or will a repair do?
That call comes after the free photo inspection, once our owner has been on the roof and in the attic. A split pipe boot, lifted flashing or a handful of wind-torn tabs on a roof with years left gets repaired. Shingles curling or bald across whole slopes, soft decking, or a leak that keeps coming back point toward replacement. When both are on the table you see a repair estimate next to a replacement estimate, with the photos behind each, and we tell you which one we would pick.
How can I tell whether a Charlotte roofer is being straight with me?
Ask to see the roof before you see a price. Our owner photographs the roof and the attic, and you get the pictures with the worn spots pointed out and the parts that are fine, then an itemized estimate written in squares and line items. Ask for the workmanship warranty in writing; ours is five years and it comes in writing. On a storm claim we do not tell you what your policy covers, since that decision belongs to your insurer. Then read the Google reviews in full to see how other homeowners describe the same steps.
Is Charlotte Premier Roofing accredited with the Better Business Bureau?
We have applied for BBB accreditation and the application is with the Better Business Bureau now. As soon as our profile is issued we will link it from this page and from the top of every page on the site. You can then read our rating and any complaint history there rather than take our word for it.
Until then, the trust signals on this site start with our Google rating and review count, read live from Google. The others are the 5-year written workmanship warranty, the Owens Corning shingles we install, and the owner who comes out for every inspection. If you want to check on us before we come out, the Google reviews are the fastest place to look.
Still not answered? Call (704) 352-1112 or ask us directly.